Product Returns

We offer a 30-day return policy for general-purpose and stock motors. If more than 30 days have passed since the purchase date, the product is no longer eligible for return.

Return Conditions

• All returned products are subject to a restocking or handling fee. Please contact customer support for details on any applicable fees.
• Returned products must have a Return Goods Authorization (RGA) number. Returns without an RGA number will not be eligible for credit or refund. To request an RGA number, please contact customer service at (678) 383-6420 with your order or invoice number.
• Products that have been installed cannot be returned unless specifically authorized by a customer service representative and an RGA number has been issued.

Returns Due to Company Error

If the return is due to an All Around Industry Supply error (e.g., incorrect product shipped), we will cover the cost of standard ground freight for both the return and replacement. However, expedited shipping (e.g., next-day delivery) is not available for replacement of incorrect products due to company error.

Non-Returnable Products

The following custom-manufactured products are non-returnable once the manufacturing process has started:

• Exhaust fans
• Supply fans
• Kitchen hoods
• Energy recovery units
• Ventilators
• Gravity vents
• Pressure vents

Once production begins, the customer is obligated to accept delivery of the ordered product.

Additional Terms

• AAIS is not responsible for labor costs, external components, or injuries related to the replacement or return process.
• If you have any questions or need assistance with a return, please contact our customer service team at (678) 383-6420.